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In companies and teams with heterogeneous characters and nationalities, misunderstandings can arise quickly. Frictions can sprout due to unclear messages. Anger and conflicts emerge when people work closely together over a longer period of time. Usually the blame is layed on the others: „he/she just won’t listen“, „he/she doesn’t understand me“ or „he/she won’t do what I want him/her to do!“.
You can lead and do business effectively with communication and change management skills. Get the buy-in of your counterpart. Reduce friction in change processes. Learn how to present yourself. Improve cross cultural communication in your team. Use nonverbal communication strategically. Give feedback in an appreciative way. Know about own attitudes and behaviors. Understand different motives and character types. This will help you reach your goal and reduce friction.
Improve communication in your team:
If you already have a conflict:
A conflict resolution workshop (for a team) or a mediation (for 2-3 conflict parties) help you to solve conflicts, settle disputes, soften up the obstinately rigid fronts, solve cross cultural misunderstandings or escalating team feuds – to then be able to work on a constructive and cooperative basis.
To avoid conflicts:
To reach joint agreements, formulate strategies by common accord, arrange ownership succession or find mutual solutions, a mediator can act as a neutral third party and moderate the process, leading toward a win-win situation.
If the second conflict party doesn’t want a mediation:
Then we would use the technique „one party mediation“ and find solutions and strategies to solve the conflict with the other party being absent.
What is a mediation or a conflict resolution workshop?
It is a process in which a neutral third party assists conflicting parties in reaching a voluntary agreement. Mediators facilitate communication between negotiating parties, help them understand each other’s position and interests, find efficient solutions to contentious issues and enable the parties to settle disagreements independently. The main goal of any mediation is the amicable settlement of disputes.
Why am I the right person for you?
My inner attitude is characterized by tolerance and mutual respect, I face each person with appreciation and full consideration of their cultural background. As mediator, I concentrate on leading the process and stay neutral and unbiased. All information you give me, stays with me. My experience as employee and team leader help me understand and empathize with business related conflicts. My skills as coach and trainer allow me to deal with large groups. My formation/training as international mediator gave me the necessary skills and knowledge. Last but not least it is my wish to promote understanding between people and solve conflicts.
English mediatons will be conducted by myself together with a native american speaker as co-mediator.
To find solutions, go your next step, evaluate your strengths or to find your ressources to solve challenges.
To me personally, obtaining your feedback as expert is worth gold dust. Especially as you have such an innate sense for people. You got to know all of us well, our likes/ dislikes/ pros/ cons/ challenges/ attitudes/ behavioural patterns etc and your feedback is targeted/ well aimed. Your coaching sessions taylored to individual’s need is again invaluable“
„Your coaching has been a universally beneficial experience. People feel that you get them and understand them. Maybe that is just because you ask the right open questions and probe in a gentle yet fearless way to help them realise things which they had previously half known and half hidden. Without being prescriptive you give us a license and reason to try different things in different ways and grow as a result. Having an outsider who really understands us as individuals and as business people is great for bouncing ideas and aspirations for career development with.“
I am Anabel Schröder, 46, international business mediator, business coach, trainer and university lecturer for communication psychology in Hannover as well as Cultural Intelligence Certified Fascilitator.
In the past 13 years I have had over 5.000 participants in my workshops and trainings in small, middle-sized and large international companies (In England, Germany, Austria, Switzerland and Spain), teaching/coaching communication, intercultural skills, leadership or resolving conflicts in German and English.